Contact Us
Questions, corrections and feedback from readers help keep this site accurate. If something on a page about sign-up steps, deposit limits, verification checks, payment methods, game libraries or bonus terms looks wrong or out of date, our team would like to hear about it.
How to reach us
The simplest route is email: [email protected]. A short subject line, such as "Correction: withdrawal methods" or "Question about verification", helps us direct your message to the right person quickly.
What we can help with
- Corrections: if a brand's details have changed, for example a payment option has been removed or a wagering requirement has been updated, tell us which page and what you have seen. A link or screenshot of the casino's own terms is especially useful.
- Feedback: suggestions about clarity, layout or topics you would like explained in more depth.
- General site questions: how our pages are put together, where information comes from, or how to find a particular explainer.
What we cannot do
We are an independent information site, not a casino operator. We have no access to anyone's casino account and cannot process, chase or reverse deposits or withdrawals. Problems such as a delayed payout, a locked account, a failed identity check or a disputed bonus need to go to the casino's own customer support team, who are the only people able to see and act on your account. If that route stalls, keep a record of your conversations and check which licensing body the operator lists in its terms.
When to expect a reply
We read every message and aim to respond within a few working days. Corrections are checked against the operator's published information before any page is updated, so a fix may take a little longer than a reply. Messages sent at weekends or on bank holidays are picked up on the next working day.
Your information
We only use the details you send to deal with your enquiry, and you can read how we handle and store them in our privacy policy.
This site is intended for readers aged 18 and over. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.